Callers generally don’t like being put on hold for very long periods. But sometimes, your staff will have to put them on hold to verify their identity, find answers to their queries, or refer the call to a supervisor. One way to make sure callers do not feel abandoned while on hold is to use certain Voice over Internet Protocol (VoIP) features.
Each of the original types of cloud infrastructure — public and private — comes with their own sets of pros and cons. Fortunately for resource-strapped small- and medium-sized businesses (SMBs), they don’t need to conduct trial and error to see which one is best for them — they can simply reach a happy medium with the hybrid cloud.
Business data is valuable. When utilized properly, it can enable small- and medium-sized businesses (SMBs) like yours to discover growth opportunities. One way to harness the power of data is to use business intelligence (BI) tools. Multinational companies have been using these tools for years with the assistance of experts who help make sense of massive amounts of data.
Modern web browsers and password managers come with a feature called password autofill. This helps users store and automatically use their account credentials to access websites and other applications. While password autofill is convenient, it comes with security risks.
If you want to save money on your IT system, one way to do so is by getting low-priced computer hardware. But that doesn’t mean you should settle for old or low-end models. Instead, consider investing in thin or zero clients.
What are thin and zero clients?
Thin clients are stripped-down computers with minimum processing power and memory.
If you’re looking for a way to connect your remote or hybrid team, you can’t go wrong with Microsoft Teams and Google Meet, two of the most popular digital communication platforms today. Each offers a robust set of features that make communication among colleagues, as well as with clients and business partners, easier and more efficient.
If you see ads on your social media newsfeed that are suspiciously attuned to your preferences, it’s likely because your online activities are being tracked and analyzed by market researchers. These researchers likely get their data from the websites you visit as you surf the internet.
Businesses frequently deploy strong antivirus software and firewalls to protect themselves against cyberattacks, but relying on just those is not enough. A cutting-edge identity and access management (IAM) solution is essential for protecting your digital assets from hackers, rogue employees, and weak passwords.
Fast, reliable Wi-Fi is a business necessity, whether you’re working in an office or at home. Now that more people are working remotely, having an optimal Wi-Fi connection is more important than ever. A wireless repeater device and additional access points may just be what you need to ensure a stable and lightning-fast wireless connection throughout your home.
In a world where the internet plays such a crucial role in any and all businesses, it can be hard to imagine a time when employers didn’t place as much emphasis on monitoring their workers’ online activities. Today, many managers and team leaders feel the need to keep an eye on what their employees do online in order to protect their company from liability or loss of sensitive information.