Jack Marder, CEO, Zanacore Technologies
Handing over complete management of your IT systems to a Managed Services Provider
is a wise business endeavor, but you should know exactly how much to spend on it to
avoid overpaying. To prevent businesses from getting ripped off, we decided to share
our vast industry knowledge on this topic in plain English — for FREE! Download our
eBook titled “The Atlanta Business Owners’ Guide To IT Support Services And Fees“
to understand what services you will get and how to avoid extra charges.
Before Zanacore, we had experience with two other IT contractors working with our system. We went the cheap, startup route at first and we were able to negotiate specialized deals based on fee swaps and “introduce me to your friends” pricing. While that was fantastic to start, eventually we saw service levels drop. We also had problems with inexperienced providers as they tended to miss deadlines because they weren’t sufficiently staffed and they were difficult to contact when they were servicing larger customers. ... Read More
Bob Penman, Sr. Partner, Graham & Penman LLP
Having been a Zanacore customer (in fact, it is more of a partnership) for over ten years, I have often gone back into the Information Technology marketplace to compare services offered by other vendors of this nature. What I have found is that while Zanacore is not always the less expensive vendor, the service they provide, both customer and technical, puts them head and shoulders above the rest. ... Read More
Dawson Nixon, Business Manager, Cannon Church
As technical as your world can get, the simple concept of customer service is by far the most important criteria I use to evaluate our vendors. Jack, Jason, and their team provide excellent customer service and I appreciate it very much. In fact, though we do something very different than Zanacore, I hope we provide the same level of customer service to our customers as consistently as they do. ... Read More
Adam Pomeranz, CEO, Annandale Village
I am the owner of a pharmacy for over 35 years. I’ve known Jack Marder for over half of those years. Early on, we only used Zanacore infrequently to do a few IT things for us. I was afraid of spending too much money, and thought my staff and I could do most of the IT work ourselves. That didn’t work out very well. First of all, you will never meet a man more trustworthy than Jack. Whatever he tells you, he backs up with support and knowledge. ... Read More
Richard Smith, Owner, E-Z Med Pharmacy
With today’s technology an IT person must stay up to date with all of the latest changes and best practices. Zanacore has years of experience with a proven track record of doing this for us. You may find a less expensive service but, as they say, you get what you pay for. Do you want your business processes relying on inexpensive questionable support or would you go with a proven support team? I know where my company puts its IT support money, and that is in Zanacore. ... Read More
Jim Ollick, Business Manager, Med-Acoustics, Inc.
Over the past 4 years, we have utilized Zanacore Technologies for all of our IT needs. We initially used them only when something broke! After a couple years of being reactive and with anticipation of a major electronic medical record (EMR) implementation we signed a contract with Zanacore for their NetGuard proactive support. At the time I was leery about signing a contract and committing to a predetermined amount every month. ... Read More
Stephanie McDonald, Business Manager, Abraham Family Medical
Founded by Jack Marder in 2000, Zanacore Technologies began with a mission to help small and medium-sized businesses get a real return on their technology investment. From our early beginnings, Jack dreamed of building a team where every employee has an opportunity to use their gifts and talents to serve each other and our clients to an extraordinary degree. We’re passionate about helping others and giving more in value than we receive in compensation.In 2007, Jason Poole joined the company as Jack's business partner. Together, we have built our business on Christian principles and strive to give glory and honor to God in everything we do. A quick glance through our customer testimonials will reveal that our clients have the utmost trust in our commitment to serve them with integrity and confidence in our skills.