Ways to protect against VoIP threats

Every business today uses Voice over Internet Protocol (VoIP) technology to enhance team collaboration. But while the benefits of VoIP continue to ease the burdens of business communications, there are security risks associated with using it. Unsecure VoIP platforms may be harming your computer networks without you knowing it. What many companies don’t realize is […]

Steps to having ever-reliable VoIP service

Voice over Internet Protocol (VoIP) telephony systems are great for today’s businesses. They are more mobile, have greater functionality, and cost less than traditional landline phones. But as with any technology, VoIP is vulnerable to disruptions due to equipment failure, disasters, and cyberattacks. Follow these tips to make sure your VoIP system can continue to […]

Calculating the total cost of a VoIP system

Cost is always an important factor to consider when it comes to technological investments. Especially with Voice over Internet Protocol (VoIP) phone systems, you have to be careful that investing in one doesn’t put you way over budget. Even if that phone system comes with a host of features, it’s important that you evaluate not […]

How will 5G improve VoIP?

Much more of VoIP’s potential would be tapped by businesses, thanks to the enhancements that 5G will bring about. Mobile VoIP VoIP calls rely heavily on sufficient download and upload speeds. For example, when mobile VoIP users on 4G networks are limited to 12 Mbps upload and 2 Mbps download speeds, they experience unstable and […]

Open-source or proprietary VoIP: Which one is for you?

Your managed services provider may have your business communications covered, but knowing a thing or two about Voice over Internet Protocol (VoIP) will help you understand what VoIP solution best fits your business. What are your choices? Which one is better? Read on to learn more about VoIP. What are proprietary systems? When most companies […]

Why your business should record calls

Voice over Internet Protocol (VoIP) provides small- and medium-sized businesses (SMBs) with the convenience of making and receiving calls from anywhere with an active internet connection. VoIP enables your staff to meet the demands of your clients, which boosts customer satisfaction. VoIP also has another feature that can take your customer service to the next […]

VoLTE: What is it, and how different is it from VoIP?

Voice over Internet Protocol (VoIP) is a must for today’s businesses. Compared to the old analog phone system, VoIP is a more effective communication tool. Aside from making voice calls, you can also do conference calls, send instant messaging, queue calls, have music on hold, and record calls with VoIP. But now there’s a new […]

Why you should consider softphones over desk phones

Desk phones that sit in the office are quickly becoming obsolete as many employees work off-site. Instead of traditional telephony systems, forward-thinking businesses are using softphones for most, if not all, of their communications. If your company hasn’t already done so, here are five compelling reasons why you need to start using softphones. Anytime, anywhere […]

How to know if your VoIP system is being hacked

Most businesses today have made the switch from the traditional landline telephone system to a Voice over Internet Protocol (VoIP) system. This is because VoIP offers more benefits including cost reduction, mobility, and scalability. But just like any device that’s connected to the internet, VoIP phones can be targeted by hackers who want to steal […]