Successful cloud migration for unified communications

There are several benefits to migrating your unified communications (UC) to the cloud. These include better business agility, disaster recovery, greater mobility, increased efficiency and reliability, and better customization, just to name a few. To ensure that cloud migration is successful, your organization needs to do the following. Opt for a gradual transition Migrating unified […]

Improve communication by dealing with VoIP issues

Voice over Internet Protocol (VoIP) phone systems are cheaper and more efficient than regular phones and businesses are jumping on board. However, transitioning without a plan can cause a range of issues that many business owners never expected. Here are a few you should keep in mind. Poor call quality Complicated and frustrating VoIP system […]

VoIP and remote work: The perfect combination

Productivity levels tend to go down when the job is too stressful or commutes are too long. So, what can you do to get your employees to be more productive? Remote work strategies enabled by cutting-edge VoIP technology may be the answer. Here, we explain how small businesses and their employees can benefit from work-at-home […]

Advantages of call recording

Over the years, VoIP has given many companies the power to make and receive calls from any place, at any time. It allows the workforce to promptly meet client demands and boost customer satisfaction. Another feature of VoIP applications that can bring your customer service to a higher level is call recording. #1. Improve customer […]

VoIP hardphones or softphones for SMBs?

Voice over Internet Protocol (VoIP) as a telephony solution allows small- and mid-sized businesses (SMBs) to choose between traditional desk phones (hardphones) or software-based devices (softphones). Read on to learn which phone option best suits your needs. What’s a hardphone? A hardphone is a desk phone that is connected to your business’s IP network, just […]

How to choose the best VoIP system for your SMB

Your managed service provider (MSP) may have your IT covered. But knowing a thing or two about internet-based phones will help you understand which ones will fit your business. What are your choices? Which one is better? Read on to learn more about at Voice over Internet Protocol (VoIP) systems. What are “proprietary” systems? When […]

Which VoIP service is best for you?

More individual users and business owners are becoming aware of Voice over Internet Protocol’s (VoIP) features and advantages over conventional landlines. As technology progresses, the options available for VoIP also increases. Find out which service is best for your needs in the compilation below. VoIP comes in a variety of forms. Do you rarely leave […]