With the growing advancements in cloud technology and faster internet speeds, more and more companies are turning to Voice over Internet Protocol (VoIP) for their business communications. But just like with any service, you might run into some issues, particularly with call quality.

Communications is an integral business component that no enterprise can survive without. At the forefront of modern business communications is the all-in-one, internet-powered communications solution: unified communications.

What is unified communications?
Unified communications (UC) allows you to manage all your communications as one piece of architecture rather than as several different components patched together.

When it comes to IT, easy set-up, flexibility, and savings are music to the ears of any owner of a small- or mid-sized business (SMB). These are all features that contribute to the success of Voice over Internet Protocol, or VoIP. The technology was built on a strong foundation that has allowed it to move with the times.

Denial-of-service (DoS) attacks are nothing new. But most businesses have no idea how to prevent this type of attack on their Voice over Internet Protocol (VoIP) system. If you’re one of those businesses, we have everything you need to know right here.

Despite often going undetected, theft of service is the most common type of fraud for phone systems that use the internet to make calls. How does it affect an organization’s VoIP network and how can businesses prevent or minimize the risk of this type of fraud? Let’s take a closer look.

Voice over Internet Protocol (VoIP)  has become a popular communications solution for small- and medium-sized businesses. There are so many providers and services to choose from, but how do you pick the right one? One crucial factor you should look into is a vendor’s Quality of Service, or QoS.
What is QoS?
VoIP providers and IT experts define “Quality of Service” as the overall performance of a VoIP system or network.

As a business owner, you know how important it is to attend to your holiday customers. To ensure customer satisfaction, optimize the use of your VoIP system. Here's how to do just that.
Check your VoIP equipment
Sometimes, problems with VoIP don't have anything to do with your service provider or even the underlying servers that host the solution.

VoIP solutions are a great way to save costs and increase productivity, especially when it comes to remote and mobile workers. With business trends like Bring Your Own Device (BYOD) policies, companies using VoIP in their offices needed to expand their remote communication capabilities in order to hold their own against competitors.

According to an AT&T study, more than 70% of business phone calls in the US are placed on hold for an average of 45 to 60 seconds each. While organizations try to minimize hold times, sometimes there’s nothing you can do except put the caller on hold while you transfer them to the correct department.

Although digital communication tools let businesses connect with customers and other stakeholders in an efficient manner, telephones are still used to communicate with important business stakeholders. And for many organizations, determining whether to use internet phones or legacy systems remains a concern.