Having been a Zanacore customer (in fact, it is more of a partnership) for over ten years, I have often gone back into the Information Technology marketplace to compare services offered by other vendors of this nature. What I have found is that while Zanacore is not always the less expensive vendor, the service they provide, both customer and technical, puts them head and shoulders above the rest. In fact, being in the non-profit sector, we sometimes have offers from people in the IT field to provide this type of service for free. While appreciative of these offers, we politely decline them preferring to have Zanacore as a reliable resource to solve Internet and computer related problems as they arise in a timely and competent manner. Additionally, Zanacore keeps us abreast of the on-going developments in the technology field and makes recommendations of which technologies we could benefit from and which ones we should probably leave alone. They have always had our best interest in mind and have never tried to sell us the latest “gizmo” just because it has a lot of “whizz bang” in it. When they find a resource which could truly benefit our organization, they research it thoroughly make their recommendation based on our needs, not theirs.
Since moving to NetGuard our systems function much better with increased uptime.
The NetGuard maintenance platform developed by Zanacore has proven to be an invaluable resource for our organization. They are alerted to problems or potential problems long before we become aware of them. Much of our work over the network and Internet is time-sensitive and through NetGuard they have made sure that our network is kept working the way that it should and available to us when needed. Their ability to perform maintenance and monitoring remotely allows them to respond immediately when needed. Since moving to NetGuard we have found that our systems function much better with increased uptime. Their maintenance of our file and system backup also provides us with an assurance that if disaster does strike we could be back in business in a short period of time with our data intact.