Careers

Thank you for your interest in a career at Zanacore Technologies.

We are always looking for bright, energetic people to join our team. If you are looking for an entrepreneurial environment, and you are fanatical about customer service, we would love to talk to you.

An ideal candidate for our team is one who sees a future growing alongside our organization, committed to continuous learning and self-improvement. We value individuals who are not merely seeking a job but are eager to contribute and evolve with us. If the prospect of merely earning a paycheck is your goal, our culture may not align with your expectations.

A background check is required. Zanacore Technologies is a drug-free work place

LEVEL III SUPPORT ENGINEER

POSITION OVERVIEW:

A senior-level position responsible for designing, implementing, and maintaining complex enterprise-level network infrastructure and server environments. This role requires advanced troubleshooting capabilities and the ability to lead technical projects while mentoring junior team members.

Technical skills are important to this job but an emphasis is placed on soft skills.

KEY RESPONSIBILITIES:

  • Design and implement enterprise-wide network architecture solutions, including WAN, LAN, and security infrastructure
  • Physical implementation of desktops, servers, and networking devices
  • Lead complex server deployments and migrations, including virtualization initiatives and cloud infrastructure
  • Develop and maintain disaster recovery and business continuity procedures
  • Perform advanced troubleshooting of critical network and server issues
  • Create and maintain documentation for network topology, server configurations, and operational procedures
  • Mentor junior administrators and provide technical leadership for the IT team
  • Manage relationships with vendors and service providers
  • Conduct security audits and implement recommended improvements
  • Lead capacity planning initiatives and infrastructure optimization projects
  • Zanacore techs are responsible for fostering and maintaining a high degree of satisfaction with our clients

TECHNICAL SKILLS REQUIREMENTS:

  • Expert knowledge of networking protocols
  • Advanced understanding of network security principles and tools
  • Familiar with Disaster Recovery processes and procedures
  • Extensive experience with:
    • Windows Server (2016/2019/2022)
    • Microsoft Hyper-V or similar virtualization platforms Hypervisors
    • Network monitoring and management tools
    • Firewall and security appliance administration
    • Backup and disaster recovery solutions
    • Microsoft Active Directory and Azure Entra
    • Microsoft 365 productivity suite
    • Group Policy Objects
    • Threat and Vulnerability Management Systems
    • Patch Management Systems
    • Endpoint Detection and Response management
    • Critical Application infrastructure support
  • Experience working with MSP tools is a plus. (Autotask, Datto RMM, IT Glue, etc.)

QUALIFCATIONS:

  • Valid Driver’s License in Good Standing
  • 7+ years of progressive experience in network and server administration
  • Demonstrated experience managing enterprise-level infrastructure
  • Strong project management and leadership skills
  • Excellent problem-solving and analytical abilities

ADDITIONAL SKILLS REQUIREMENTS:

  • Strong communication and documentation skills
  • Document issue resolutions and processes in company ticketing system
  • Develop technical documentation for client-specific systems and tools
  • Effectively communicate complex technical concepts to non-technical audiences
  • Ability to work in a fast-paced environment
  • Attention to Detail - For bonus points include the word “Stupendous” when applying for the job
  • Experience in a multi tenant environment
  • Experience with automation and PowerShell scripting
  • Experience with hypervisor environments
  • Exceptional problem-solving and time-management abilities.
  • Ability to maintain professionalism under pressure
  • Operates effectively in a team setting with minimal supervision
  • Develop, implement, and maintain technology standards

SOFT SKILLS / TRAITS of IDEAL CANDIDATE:

  • Accountable
  • Ability to lead a team of peers
  • Ability to Self-Educate
  • Quest for knowledge
  • Can do attitude
  • Naturally curious
  • Interest in technology outside of work
  • Ability to work independently on multifaceted goals and initiatives
  • Ability to work within a peer group on non technical initiatives

WORKING CONDITIONS:

  • Weekdays 8:30am – 5:30pm
  • Night and weekend On-call rotation for critical customer issues
  • Some evening and weekend work required for maintenance and implementations
  • Occasional travel outside of the immediate service area to customer sites, data centers, and industry events
  • Hybrid work environment with on-site presence required
  • Zanacore is a drug-free work place and requires a background check for all employees prior to hire

CAREER DEVELOPMENT:

  • Opportunity to lead infrastructure projects
  • Budget responsibility for technical initiatives
  • Mentoring and team leadership opportunities
  • Continued professional development

HOW TO APPLY:

DO NOT SEND a resume until requested to do so. We will not look at unsolicited resumes.

Instead of immediately sending a resume, we'd like to get to know you a little better first. Please send an email to  [email protected] with the subject line "Job Application - [Your Name]".  In the body of the email, please include two paragraphs:

  • Paragraph 1: Your "Elevator Pitch" (approximately 50-75 words): Briefly describe your professional background, highlighting your most relevant skills and experience as they relate to the this position.  What makes you a strong candidate? What are you most passionate about in this field?
  • Paragraph 2: Your "Why Us?" (approximately 50-75 words): Explain why you are interested in this specific role and our company. What excites you about this opportunity? What do you know about our organization, and how does it align with your career goals?  What unique perspective or value can you bring to our team?

Please keep your email concise, professional, and error-free.  We look forward to reading your application!