Knowledge Base

How to Sync iPhone with Exchange

Zanacore offers.... KB Intro

Note: This works on any iPhone with the version 2.0 software. The iPhone 3G comes with it, the older model phones will need to be upgraded. If you already have your iphone running Exchange server with IMAP, disable the account in Mail Settings.

  1. Upgrade your phone to iPhone OS 2.0 if necessary
  2. Set up a new mail account, selecting Exchange as in the photo bellow.

iPhone add acount image

  1. Enter your email address <your e-mail address - e.g. YourName@YourDomain.com> in the Email box.
  2. Enter your Exchange username in the Username box. This user name can be found in the control panel in the drop down menu "outlook setup" and username: yourDomain.email
  3. Enter your password in the Password box.
  4. The iPhone might now warn you that it couldn't validate your account. This is because it couldn't correctly pick out your exchange server name. If this is the case, enter your server name in the window.

For Most of our Clients:
Your Server Name will match your Remote Access URL

  1. Tap the home button and go into Mail. You should see your new account appear, and it should show your folders and email messages within a few moments. Congratulations! Email is now set up. continue to the next steps to enable sync for Contacts and Calendars

iPhone username password screen

Note:

You can't sync Contacts and Calendars from both Exchange and iTunes You must choose one or the other And the iPhone will delete your old entries when you enable this. Once you're sure email is working, go back into the Exchange Account Settings tab (shown bellow) and tap Contacts to "ON".

iPhone Account Info Screen

  1. The iPhone will warn you about deleting your existing entries, If you're sure, tap "Sync". They will be replaced with the entries from your exchange account.

iPhone Sync Calanders Screen

  1. Now the iPhone will enable Sync. Wait a few minutes for it to sync.
  2. Do the same for Calendar and you're all set. Wait a few minutes and you will have over-the-air Email, Contacts, and Calendar integration.

iPhone Turning on calanders

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